Shipping Policy

STORE PICKUP

1751 Harvey Ave, Kelowna BC

Orders can be picked up Tuesday – Saturday. An email will be sent when your order is ready for pickup and to schedule a time as we are by appointment only. If you have not received an email to schedule a pick up please text 778-760-4300

SHIPPING 

Orders are generally shipped within 48 hours (Monday – Friday) using Canada Post. Canada Post’s delivery standard is 2 – 7 days. When your order is shipped you will receive an email with the tracking number. Once the order is dropped at the post office we have no control or further information for the shipment.

Delays / Back Orders

At the uncommon chance that our website does not reflect the correct stock count your order may be placed on backorder. At this time you will be contacted by email to confirm the estimated eta and if you wish to wait, or cancel your order for refund.

If we are unable to ship your order within our 48 hour turnaround you will be contacted by email.

Any order on backorder will not be applicable to our 48 hour turnaround window.

For any shipping questions please contact orders@lashfox.ca