Lash Fox Beauty offers a 30 day refund policy on regular priced retail products only. Services, gift cards, sale and clearance items are not eligible for refund.
Products must be returned within 30 days in the original packaging, undamaged.
If you are not completely satisfied with your purchase you may return your order in person or by mail. Please include order number, purchaser name, a contact phone or email and reason for return. If returning by mail the shipping fees are the responsibility of the shipper.
After your item is received, it will be reviewed and approved for refund. The refund will be issued to the original method of payment only.
If the product is used or damage you will not be eligible for a refund.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Please contact with any questions regarding this policy.
RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to receive approval for the exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.