Policies & Reminders

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We want to make sure that you and all other guests are provided with a quality experience which is both timely and professional. To ensure reliable and consistent services for all of our guests, please be aware of the following booking and appointment policies.
 Booking an Appointment

To book an appointment please click here.

If you have questions prior to booking please Contact UsMust be over 16 to book and/or receive service (18 and under requires parental consent). If you are booking an appointment for the first time, you will be asked to provide your full name, the best telephone number and email address at which to contact you. If you do not wish to leave this information please contact Lash Fox Beauty by phone or text.

We do not accept walk-ins, we are strictly By Appointment Only.

Booking Fees

Booking fees may be collected on any new client Full Set at the discretion of Lash Fox Beauty. This Booking Fee is 50% of the appointment total, is NON-REFUNDABLE and NON-TRANSFERABLE, and must be paid within 24 hours of the invoice being received to confirm the appointment. If payment is not received the booking request will be declined. The value of this booking fee will be removed from the balance due at time of service. If you have any questions about the booking fee please contact.

Appointment Confirmations & Reminders

If we have your email address on file, we will do our best to give you an appointment confirmation, as well as an appointment reminder 24 hours in advance. We are not responsible if the email address is entered incorrectly or should you forget your appointment or mix up the time. If you have any questions about your scheduled appointment time please contact.

24 Hour Policy for Changes or Cancellations:

If any changes need to be made to your appointment, please notify us at least 24 hours in advance in order to avoid additional charges:

– Missed appointments (NO SHOWS)- will be charged in full (100% of appointment cost) and a 50% booking fee will be required at the time of booking to secure your next appointment. We reserve the right to deny any bookings to those persons who have no showed their appointment in the past.

– Late Cancellations – appointments canceled or changed within the 24-hour window will be charged 50% of the service.

*If you give us less than 24 hours notice multiple times please understand that we may not be able to provide future services to you. Should we continue to provide service please know we will require 100% pre-payment before we will book you in again.*

Late Arrivals:

Arriving late will cut into your appointment time and may result in additional charges if your appointment has to be cancelled. If you arrive more than 15 minutes after your appointment time, your appointment will be canceled and you will be charged 100% of the service fee, per our No Show cancellation policy (see above).

Location Information:

Parking is available in the lot, please only park in designated Visitor Parking. The 1 hour sign is not applicable to clients. The building does not have an elevator, and Lash Fox Beauty is located on the second floor. Please note the building is dog friendly, and there may be dogs in the hallway, stairwell and/or parking lot. Please let yourself into the studio, remove your shoes and have a seat if no one is available to greet you at arrival. Please do not arrive earlier than 5 minutes before your appointment in respect for the client before you.

If you are sick you must reschedule your appointment. We reserve the right to refuse service to anyone who shows cold or flu-like symptoms. If you arrive ill you will be asked to leave and reschedule.

1 Person Max per Room:

For purposes of safety and sanitation, we cannot allow any guests.
*Children under the age of 16 are not allowed in the service rooms for their safety, and in accordance to our insurance. If you bring a child with you without prior approval, your appointment will be canceled and late cancellation fee will be charged.

Satisfaction Policy:

If you have any issues or concerns after your session is complete, please inform Lash Fox Beauty as soon as possible. We can address most issues at no charge within two (2) days of your appointment, provided that you have followed proper after-care instructions. Any service follow-ups after the 2 day window will incur a charge.

Makeup Removal Charge:

Please arrive without any eye makeup and do not curl your lashes on the day of your appointment. If at all possible, avoid applying mascara on the day of your appointment. If you do have mascara on, make sure to wash it off thoroughly before your appointment time, and do not use an oil-based makeup remover, as leftover oil residue may result in premature shedding due to a weaker bond between the extensions and your natural lashes. Do not use waterproof mascara or eyeliner. There is a $10 fee if our technician has to remove eye makeup, and it will be considered part of your allotted appointment time.

Lash Appointment Reminders

– It is recommended that contact lenses are not worn during lash applications. Please bring along a contact lens case with solution to store your lenses during your appointment. You may replace your contact lenses immediately following your appointment.

– DO NOT wear eye makeup, mascara, eyeliner, eye shadow, etc. to your appointment, as makeup residue may prevent your lash application from properly adhering. Please see above regarding charges for makeup removal.

– For best results lashes must not contact steam (steam room/sauna/hot showers or baths etc.) for 24 hrs following application. Therefore, appointments should be scheduled 2 – 3 days prior to big events {weddings, travel, etc.}.

– No services will be applied on persons under the age of 16. Services for ages 16 & 17 require parental consent and those guests may be accompanied by a parent or legal guardian.

– Eyelash extensions cannot be applied to persons allergic to any type of adhesive {band-aids, etc.}

– Please disclose any eye conditions, injuries, medications or treatments used on, in or affecting the eye area in advance.

– Avoid caffeine/energy drinks/stimulants for a minimum of 3 hours prior to your appointment. Caffeine causes the eye to flutter which can cause irritation (as the eye will not be fully closed) and/or poor retention as a solid bond cannot be created if the lash is moving.

Lash Fills:

If at any time you have less than 40% of extensions per eye, the purchase of a full set will be required.

– We cannot guarantee the work of other salons; if you already have eyelash extensions from another salon, there may be additional fees if the lash extensions were not applied correctly and need to be removed. A full set must then be purchased.

– Your natural lashes shed on a regular basis. To maintain the look of your full set, fills are recommended every two – three weeks. Our technicians can only work with whatever time has been booked. If your lashes need some extra love please book extra time. You will not be charged if the time is not used.

Eyebrow Tinting Services:

Please arrive without any brow makeup or creams on or near the brow area. If you do have brow makeup, make sure to wash it off thoroughly before your appointment time. There is a $5 fee if our technician has to remove makeup from the brow area, and it will be considered part of your allotted appointment time.

Returns & Exchange Policy

No Refunds on Gift Cards or Services.

Refund, Exchange or Store Credit available on retail products only, within 30 days of the original purchase date. Items must be in sell able condition: unopened, unused and in undamaged original packaging.

Right to refuse service

Our establishment has the right to refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately with our staff, or can pose a threat to our business.

If you have any additional questions or concerns, please do not hesitate to Contact Us